To provide business and administrative solutions to Christian ministry organizations where I can make a positive impact using my expertise in evaluating and diagnosing business and marketing strategies, improving operational efficiencies, and teaching and leading all levels to create an atmosphere of encouragement, skill and motivation to achieve the vision and mission of the organization.

More than twenty-five years of successful business and ministry management experience. Particularly skilled in identifying problem conditions and developing and implementing solutions, to ensure maximum accountability and stewardship. Outstanding leadership and training skills. Detail oriented, but also able to comprehend and promote the "Big Picture". Multi-functional and highly skilled to coordinate improved communications between all departments. Ability to exceed the goals and secure the long-term success of the organization.

National career management consulting firm.

Christian ministry and church located in Gahanna Ohio.

Medium sized consulting firms specializing in the Telecom, IT, and E-Commerce industry.

Franchise organization operating three retail automotive stores in the Denver/Co. Springs markets.

Large automotive retail sales and distribution company operating up to two hundred corporate and franchise stores in ten Midwestern states.

Responding to a medium sized consulting firms need for financial stewardship and accountability, diagnosed and analyzed accounting and purchasing practices, controllable expenses, and communication flow to reveal problem areas. This led to the development of budget controls, a purchasing control program, an expense control program, updated accounting system and the implementation of regular meetings with managers of all departments. 
Result: Controllable expenses were reduced by 20%, while communication, accountability and work flow efficiency were increased by 100%.

Responsible to troubleshoot a companys operations to ensure growth and increased market share, designed and implemented store evaluation procedures to diagnose and resolve problem areas. Routinely assessed multiple store locations and developed action plans to address the issues. Designed and implemented training sessions for owners and managers to address operational and compliance issues. Led owners and staff to implement recommended procedures. 
Result: Store growth rate approached 500% over four years. All stores exceeded projected sales targets by over 50%. Regional stores achieved the highest gross margin and profitability figures in the nation wide chain.

Hired to improve stewardship, accountability and communications for a non-profit Christian ministry organization, persuaded the President/Sr. Pastor to develop ministry goals and a vision. Initiated and implemented an annual "State of the Ministry" meeting and prepared and presented the program to communicate the ministry vision, goals and financial condition to members and supporters. Encouraged and led members to take an active role in helping to fulfill the vision and coordinated communication between members and various departments. 
Result: The financial condition improved by 31% in less than nine months and there was a focused and enthusiastic effort to accomplish the goals and vision set forth.

Developed and implemented training manuals, programs and documentation for a large retail sales organization. Identified and developed training topics. Developed and authored training manuals. Coordinated and led routine of meetings with management and sales staff, and new employees to present the materials. Established and implemented "Sales Certification" and "New Employee Orientation" programs. 
Result: Sales increased 10-15% annually. Controllable expenses were reduced by 10%. Employee turnover was reduced by 20%.

Responsible to conduct training seminars for storeowners and staff to enhance sales and reduce costs for a large franchise organization, developed training topics, manuals, handout materials and visual aids. Taught multiple storeowners and staff specific skills to aid in their success in a classroom format. Topics included: Inventory Control, Loss Control, Employee Evaluation and Wage Control, and Employee Training. Also provided training to Associate Store Representatives, which facilitated their ability to follow up the seminars with in-store instruction. 
Result: Sales increased by 15%. Inventory investment decreased by 20%. Employee turnover decreased by 20%.

Responsible to create a competitive advantage over the competition in a regional marketplace, developed the concept of a special order and delivery program to stores. Persuaded company executives to embrace the concept and provide funding. Developed and implemented a system of taking and placing orders, and merchandise pick up and delivery that allowed all metropolitan area stores to receive special order merchandise within hours. 
Result: Created the competitive edge. Exceeded projected sales by over 50%. The competition has now adopted similar programs as necessary for success.

Diploma; Neil Armstrong Sr. High School 1974

Certificate; North Hennepin Technical College, Auto Repair 1974

University of Minnesota, Diversified Agricultural Production 1978

Certificate; COMP USA, Excel Intermediate 1998

Seminar; Columbus Chamber of Commerce, E-Commerce 1999

Seminar; Servant PC Resources, Inc., ServantKeeper Software 2000